Terms of Service

OVERVIEW

Welcome to STEELRUNE. The terms “we,” “us,” and “our” refer to STEELRUNE.

STEELRUNE operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). STEELRUNE is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you access or use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover matters including warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not access or use the Services.

 

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or place of residence, or that you are the age of majority and have given consent for any minor dependents to use the Services on devices you own, purchase, or manage.

To use certain parts of the Services, including purchasing products, you may be asked to provide information such as your email address, billing information, payment information, and shipping information.

You represent and warrant that all information you provide is accurate, current, and complete and that you have all rights necessary to provide such information.

You are solely responsible for maintaining the confidentiality and security of your account credentials and for all activity conducted through your account.

You may not transfer, sell, assign, or license your account to another person.

 

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to accurately display and describe our products and services through our online store.

However, colors, textures, finishes, proportions, and other product details may appear differently depending on your device, screen settings, lighting conditions, photography, and other factors.

Because many of our products feature natural stones and materials, variations in color, pattern, texture, inclusions, size, and appearance may naturally occur. These variations are part of the individual character of natural materials and are not necessarily considered defects.

We do not warrant that the appearance of any product purchased will be identical to images displayed on our website.

Product descriptions, specifications, pricing, availability, and other information may be changed at any time without notice.

We reserve the right to discontinue any product at any time and to limit quantities offered to any person, geographic region, or jurisdiction.

 

SECTION 3 – ORDERS

When you place an order through STEELRUNE, you are making an offer to purchase the selected products.

We reserve the right to accept, reject, limit, or cancel any order at our discretion, including in cases involving suspected fraud, payment issues, pricing errors, product availability, or other circumstances.

Your order is not considered accepted until payment has been successfully processed and we have confirmed your order.

Please review your order carefully before submitting it. Once an order has entered processing or fulfillment, we may not be able to accommodate changes or cancellation requests.

If we make a change to or cancel an order, we will attempt to notify you using the email address, billing information, shipping information, or phone number provided when the order was placed.

All returns, refunds, and exchanges are governed by our Refund Policy.

Purchases made through our store are intended for personal or household use unless otherwise agreed in writing.

 

SECTION 4 – PRICES AND BILLING

Prices, discounts, promotions, and product availability may change at any time without notice.

The price charged for a product will generally be the price displayed at the time your order is submitted, subject to correction of obvious pricing or technical errors.

Unless otherwise stated, displayed prices may not include applicable taxes, duties, customs fees, import charges, shipping charges, or other fees.

Depending on your country or region, customs duties, import taxes, VAT, or other local charges may be imposed by local authorities. Where such charges are not collected by STEELRUNE at checkout, they are the responsibility of the customer.

Prices displayed on our online store may differ from prices available through other sales channels or third-party platforms.

From time to time, we may offer promotional campaigns, discount codes, or special offers that are subject to separate conditions. If the terms of a promotion conflict with these Terms of Service, the promotional terms will apply to that promotion.

You agree to provide current, complete, and accurate purchase, payment, billing, and account information.

You agree to promptly update your information, including your email address and payment details, where necessary so that we can process your transactions and contact you regarding your order.

You represent and warrant that you are authorized to use any payment method submitted in connection with a purchase.

 

SECTION 5 – SHIPPING AND DELIVERY

Shipping and delivery times displayed on our website are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs authorities, weather, transportation disruptions, incorrect shipping information, force majeure events, or other circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate shipping information.

If an order is returned, delayed, or undeliverable because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply.

International orders may be subject to customs inspections, customs duties, import taxes, VAT, brokerage charges, or other local fees depending on the destination country or region.

Please refer to our Shipping Policy for additional information regarding processing times, delivery estimates, and shipping conditions.

 

SECTION 6 – INTELLECTUAL PROPERTY

The Services, including all trademarks, trade names, logos, text, graphics, product photographs, images, videos, audio, product descriptions, designs, page layouts, and other content, are owned by or licensed to STEELRUNE and are protected by applicable intellectual property laws.

These Terms permit you to access and use the Services for personal and non-commercial purposes only.

Without our prior written permission, you may not reproduce, copy, distribute, modify, republish, download, display, transmit, commercially exploit, or create derivative works from any part of the Services except where permitted by applicable law.

Nothing in these Terms grants you ownership of, or any license to use, the intellectual property of STEELRUNE, Shopify, or any third party except as expressly stated.

STEELRUNE names, logos, product names, designs, and branding elements are trademarks or other intellectual property belonging to STEELRUNE or its licensors.

Shopify names, logos, products, and services are trademarks or intellectual property of Shopify.

All other trademarks and intellectual property appearing through the Services belong to their respective owners.

 

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools, applications, services, or integrations that we do not monitor, control, or operate.

Such tools are provided on an “as is” and “as available” basis without warranties, representations, conditions, or endorsements of any kind.

Your use of optional third-party tools is at your own risk and discretion.

You are responsible for reviewing and agreeing to any terms and privacy policies applicable to third-party services before using them.

We may introduce new features, services, tools, and resources in the future. These will also form part of the Services and may be subject to these Terms.

 

SECTION 8 – THIRD-PARTY LINKS

The Services may include links to websites, applications, content, products, or services operated by third parties.

We are not responsible for reviewing, evaluating, controlling, or guaranteeing the accuracy, security, availability, or content of third-party websites or services.

If you choose to access third-party websites or services, you do so at your own risk.

We are not responsible for damages, losses, disputes, or other issues resulting from your use of or transactions with third parties.

Please review the policies and terms of any third party before completing a transaction.

Questions, complaints, or claims regarding third-party products or services should be directed to the applicable third party.

 

SECTION 9 – RELATIONSHIP WITH SHOPIFY

STEELRUNE is powered by Shopify, which provides the ecommerce technology used to operate our online store.

However, purchases made through our store are transactions directly between you and STEELRUNE.

Shopify is not the seller of STEELRUNE products and is not responsible for product quality, fulfillment, shipping, refunds, customer service, or other aspects of transactions between you and STEELRUNE.

To the fullest extent permitted by applicable law, Shopify and its affiliates are not responsible for claims, losses, damages, or liabilities arising from products purchased from STEELRUNE.

 

SECTION 10 – PRIVACY POLICY

Personal information collected through the Services is processed in accordance with our Privacy Policy.

Because our store is hosted and supported by Shopify, Shopify may also collect and process certain personal information relating to your use of the Services.

Information you submit through our store may be processed by Shopify and other service providers located in countries or regions different from your place of residence where necessary to provide ecommerce, payment, logistics, analytics, customer service, security, or related services.

For further information regarding how personal information is collected, used, stored, shared, and protected, please review our Privacy Policy.

 

SECTION 11 – FEEDBACK AND USER CONTENT

If you submit, upload, post, email, review, or otherwise provide ideas, suggestions, feedback, photographs, reviews, proposals, comments, or other content to us (“Feedback”), you grant STEELRUNE a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to use, reproduce, modify, publish, distribute, display, and otherwise use such Feedback in connection with our business and Services, subject to applicable law.

You represent that you own or have the necessary rights to provide such Feedback and that your Feedback does not infringe the rights of any other person.

You must disclose any material compensation, incentive, or benefit received in connection with a review or endorsement where required by applicable law.

We are not obligated to keep Feedback confidential, provide compensation for Feedback, or respond to Feedback unless otherwise required by law or agreed in writing.

We reserve the right, but not the obligation, to remove or moderate Feedback that we reasonably determine to be unlawful, abusive, defamatory, obscene, misleading, infringing, or otherwise inappropriate.

You may not submit Feedback containing malware, viruses, harmful code, unlawful material, or content that violates the rights of another person.

You are responsible for the accuracy and legality of any Feedback you provide.

 

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

From time to time, information available through the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, discounts, shipping charges, transit times, availability, or other information.

We reserve the right to correct errors, inaccuracies, or omissions and to update information at any time without prior notice.

Where permitted by law, we may cancel or modify an order if material information relating to the order was inaccurate, including after the order was submitted.

 

SECTION 13 – PROHIBITED USES

You may use the Services only for lawful purposes.

You may not use the Services to:

(a) violate any applicable local, national, international, federal, state, provincial, or territorial law or regulation;

(b) infringe or violate our intellectual property rights or the rights of others;

(c) harass, abuse, threaten, defame, intimidate, discriminate against, or harm another person;

(d) submit false, fraudulent, deceptive, or misleading information;

(e) distribute spam, unsolicited advertising, phishing messages, chain letters, or similar communications;

(f) impersonate another person or entity;

(g) upload or transmit viruses, malware, malicious code, or other harmful technology;

(h) interfere with, disrupt, disable, overload, damage, or impair the Services;

(i) attempt to gain unauthorized access to the Services, accounts, networks, servers, systems, or data;

(j) collect or track personal information about other users without lawful authorization;

(k) copy, scrape, extract, reproduce, sell, resell, or exploit substantial portions of the Services without authorization;

(l) bypass, disable, circumvent, or interfere with security, authentication, access-control, robot-exclusion, anti-bot, or other protective measures;

or

(m) engage in conduct that restricts or interferes with another person’s use or enjoyment of the Services.

We reserve the right to restrict, suspend, or terminate access to the Services if we reasonably believe these Terms have been violated.

 

SECTION 14 – AUTOMATED SYSTEMS AND AGENTS

Automated systems, bots, crawlers, scraping tools, artificial intelligence agents, or similar technologies may not access or interact with the Services in a manner that violates these Terms, applicable law, our technical restrictions, or instructions provided through security and access-control systems.

Automated systems must not conceal their automated nature, circumvent CAPTCHAs, bypass access controls, imitate human behavior for the purpose of avoiding detection, or otherwise evade technical restrictions placed on the Services.

Where we expressly permit automated access, such systems must comply with any technical, identification, authentication, rate-limit, or other requirements communicated by us.

We reserve the right to restrict or block automated access to the Services at any time where reasonably necessary for security, platform stability, legal compliance, or protection of our business.

 

SECTION 15 – TERMINATION

We may suspend or terminate your access to all or part of the Services if you violate these Terms, engage in unlawful or fraudulent conduct, misuse the Services, or where suspension or termination is otherwise reasonably necessary to protect STEELRUNE, our customers, service providers, or other parties.

You remain responsible for obligations incurred before termination.

Provisions that by their nature should continue after termination, including those relating to intellectual property, liability, indemnification, governing law, privacy, and dispute matters, will survive termination.

 

SECTION 16 – DISCLAIMER OF WARRANTIES

Information provided through the Services is made available for general informational purposes.

Although we make reasonable efforts to provide accurate information, we do not guarantee that all content will always be complete, current, accurate, or error-free.

To the fullest extent permitted by applicable law, the Services and products offered through the Services are provided on an “as is” and “as available” basis except where expressly stated otherwise.

We do not guarantee that access to the Services will always be uninterrupted, secure, timely, or error-free.

Nothing in these Terms excludes warranties, guarantees, rights, or remedies that cannot lawfully be excluded under applicable consumer protection laws.

 

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, STEELRUNE and its affiliates, directors, officers, employees, contractors, agents, service providers, and licensors will not be liable for indirect, incidental, special, punitive, or consequential losses arising from your use of the Services or products purchased through the Services.

This may include loss of profits, revenue, savings, data, business opportunities, or similar losses.

Where liability cannot lawfully be excluded, our liability will be limited only to the extent permitted by applicable law.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by law.

 

SECTION 18 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless STEELRUNE, Shopify, and their respective affiliates, directors, officers, employees, agents, contractors, licensors, and service providers from claims, liabilities, losses, damages, and reasonable legal expenses arising from:

1. your material breach of these Terms;

2. your violation of applicable law;

3. your infringement of the rights of another person;

or

4. your unlawful or unauthorized use of the Services.

We will provide reasonable notice of an indemnifiable claim where practicable.

You agree to provide reasonable cooperation in connection with the defense of such claims.

 

SECTION 19 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law.

Any unenforceable portion will be treated as severed from these Terms, and the remaining provisions will continue in full force and effect.

 

SECTION 20 – WAIVER AND ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with policies and other terms incorporated by reference, constitute the entire agreement between you and STEELRUNE regarding your use of the Services and supersede prior agreements, communications, and proposals relating to the same subject matter.

 

SECTION 21 – ASSIGNMENT

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations under these Terms in connection with a merger, acquisition, restructuring, sale of assets, corporate transaction, or other lawful business transfer, subject to applicable law.

 

SECTION 22 – GOVERNING LAW

These Terms of Service and any separate agreements through which we provide the Services will be governed and interpreted in accordance with the laws applicable to the jurisdiction in which STEELRUNE operates, subject to any mandatory consumer protection laws that apply in your country, state, province, or region of residence.

Nothing in these Terms limits any rights you may have under mandatory consumer protection laws that cannot legally be waived.

 

SECTION 23 – HEADINGS

Section headings are included for convenience only and do not affect the interpretation of these Terms.

 

SECTION 24 – CHANGES TO THESE TERMS

You may review the current version of these Terms of Service at any time on this page.

We reserve the right to update, revise, or replace these Terms where reasonably necessary, including to reflect changes to our Services, business practices, legal obligations, or regulatory requirements.

Where required by applicable law, we will provide notice of material changes.

Changes will become effective on the date stated in the updated Terms or applicable notice.

Your continued use of the Services after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by law.

 

SECTION 25 – CONTACT INFORMATION

If you have questions regarding these Terms of Service, please contact us at:

STEELRUNE

Email: support@steelrune.com