Returns & Refunds

At STEELRUNE, we want you to be happy with your purchase. If you are not satisfied with your order, please contact our customer service team for assistance.

 

30-Day Return Policy

We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.

To be eligible for a return, items must be unused, unworn, and in their original condition and packaging. Proof of purchase may be required.

 

How to Request a Return or Refund

If you would like to request a return or refund, please contact our customer service team at:

Email: support@steelrune.com

Our team will review your request and provide further instructions.

Please do not send any items back without contacting us first.

 

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible so we can assist you in resolving the issue.

 

Non-Returnable Items

Certain items, including personalized or custom-made products and gift cards, may not be eligible for return, except where required by law.

 

Exchanges

If you would like to exchange an item, please contact our customer service team for assistance.

 

European Union 14-Day Right of Withdrawal

Customers in the European Union may have a legal right to cancel or return eligible orders within 14 days of delivery, without providing a reason. This does not affect any additional rights under our 30-day return policy.

 

Refunds

All refund requests are handled through our customer service team. Once your return or refund request has been reviewed, we will provide further instructions.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

For any questions regarding returns or refunds, please contact us at support@steelrune.com.